We’ve all had some instances, hopefully rare, where a client is less than thrilled with the work we’ve done. Perhaps they had a different voice on thier head or wanted an altogether different mood. Getting to the core of the matter and figuring out how to satisfy the client to get past their disappointment is where the service of our business comes in.
The always excellent Freelance Folder has a blog post about this today written by Kristen Fischer. While most of this caters toward writers and designers, most of the points also apply to the business or Voice-over.